D&M Contractors.
OntoIt worked alongside D&M to design a new work order form, using a tick-box approach to ensure that details about the job could be accurately captured by the digital pen. Minimal training was required as it didn’t impact on D&M’s existing paper-based processes.

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Leeds City Council.
Care Workers around Leeds have to complete a number of paper based forms each week, taking up the majority of their valuable time completing and submitting paperwork as opposed to the hands on part of their job physically caring for patients.

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APS.
Advanced Peripheral Systems Secures Continued Success with Digital Pen and Paper Technology

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Equita.
Equita employed a data entry team at high cost to update case files and ensure service levels were maintained. However, this approach was too time-consuming and subject to seasonal fluctuations dependent on client workload. It also didn’t ensure complete data accuracy.

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Aqualisa
Aqualisa had a very inefficient way of processing information. The processing of paperwork, including printing off service jobs, faxing engineers job lists, completing paperwork once jobs were done, sending information back to service department for data entry, could easily take up to 3 weeks.

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Cobra
Currently face-to-face selling processes involve vast amounts of paperwork, which need to be delivered quickly back to Cobra for processing. All sales orders are extremely valuable and Cobra clients and their customers are looking for a fast service.

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Peter Duffy Ltd/Drainsaid.
New technology is typically expensive to deploy and ultimately the success of the investment is decided by user acceptance, Peter Duffy’s main requirement when they were looking to implement new technology was that it had to be easy to use for their field staff.

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Chem-Dry.
Chem-Dry deal with insurance claims for many of the UK’s leading insurance companies, ranging from small domestic claims through to a house fire or large scale flood such as those experienced in Boscastle and Carlisle

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Titan
Titan use Liftdata software to report, record and monitor information captured by service engineers, a key factor in the effectiveness of the software is ensuring information is readily available for inputting, then relaying the information to a number of different departments requiring the data.

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Alhco
Alhco required a solution to capture data from the field and needed to increase the speed and efficiency of its paper based forms processes. Due to paperwork delays, faults often take up to 3 days to repair from completion of an assessment form to parts being ordered delivered and fitted, therefore, leaving customers with unusable facility’s and technology, which ultimately has a cost implication on their business.

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Checkpoint
Checkpoint required a technology to integrate into their working practices to reduce the amount of time it takes engineers to complete a paper based form, return it to Head Office and then for the data to be up-loaded on to Checkpoint’s central office systems, the whole process often taking up to three weeks.

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JJJ Projects
JJJ Projects has 12 Field Service Engineers, each making approximately ten service calls per day. Once they have completed these services and repairs they have to fill out detailed service reports summarising all the actions taken.

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Lexus
When attending motor shows, Lexus sales staff record customer information which is then processed in order for company and vehicle brochures to be distributed.

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Welsh and Leo operates a fleet of 25 fully-stocked electrical and building service vehicles to provide a 24 hours-a-day, 7 days-a-week service in response to repair and maintenance calls from commercial and industrial customers.

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Yokogawa
Yokogawa Australia faced daily business inefficiencies in the field service and support for its hardware, engineering, project management and project implementation services.

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