The Challenge.

Checkpoint required a technology to integrate into their working practices to reduce the amount of time it takes engineers to complete a paper based form, return it to Head Office and then for the data to be up-loaded on to Checkpoint’s central office systems, the whole process often taking up to three weeks. Checkpoint needed a solution that was portable cost effective, simple and easy to use and required no training for the engineers, therefore, allowing adoption to be rolled out quickly.

The Solution.

The engineers fully accepted the DP&P solution as a valuable aid and not as an intrusive piece of technology which impedes on their day to day activities. The DP&P solution allows all information captured on site by the engineers, not only to be recorded instantly on paper, but sent, via GPRS, to Checkpoint Head Office to be immediately manually inputted by the existing administration team without the form ever having to be returned directly to the office.

The Results.

The most significant impact the digital pen has had has been on the service administrative functions of Checkpoints business. During testing the solution showed significant ROI potential and reduced Checkpoints invoicing time by three weeks, invoicing can now be done within hours. Checkpoint are looking into the possibility of being able to allocate new service calls to engineers in real time to improve efficiencies even further. Customers are also really happy because they get a paper record of the service call, as opposed to a PDA where they only get to sign a screen.