Scenarios

Utilities - Meter Reading & Installations

The Challenge

• The organisation is involved in replacing old meters and taking the reading on the old and new meters. Each meter is an asset and has a value to the organisation, in the past meters have been installed and unfortunately paper work got lost or meter numbers were read or recorded incorrectly. This lead to loss of assets and poor data quality. A system was required to provide visibility of jobs completed and a robust way of recording the meter number installed. The data had to be uploaded in real-time to the back end system.

The Solution

• The installation team were provided with digital pens that have the ability to scan barcodes and paper forms which were similar to the current forms in use. The installation team could accurately record the asset details by scanning the asset barcode with the digital pen. They would then complete the form as usual which is sent real time to the backend data base. This system improves the asset register data quality reducing lost asset and improving customer service. They also benefit form having staff visibility enabling more efficient planning of work.

Utilities - Road Closure Notice

• The organisation is involved in a pipe replacement programme. As part of the requirement by the council, they must inform all residents of any road closures. The notices are served and residents must make sure that their vehicles are not on the road for the day of work. If any vehicles are left on the road the council will remove them. The system must be able to record pictures of all road closure notices, the make, model and colour of every vehicle on the day the notices were served, also each picture must have a time and date stamp. Unless this information is to hand on the day of the planned work, the council will not be able to remove any vehicles that are present.

The Solution

• Gangs are issued with Digital pens and paper forms to capture the road closure data; they also record the details of all vehicles on the road. In addition to the paper forms the gangs use their mobile phones to capture the required pictures. The pictures and forms are uploaded to the web portal. Then in the event a vehicle is on the road delaying the planned work, the portal can be accessed via the web to check if they had served a notice on the vehicle, the user can type in the car registration or road name and retrieve they required information. If they vehicle details are on the portal the team can have the car removed legally.