The Challenge.

Yokogawa Australia faced daily business inefficiencies in the field service and support for its hardware, engineering, project management and project implementation services. Service engineers were required to fill in service, calibration and planned maintenance reports relating to the jobs that they were doing, which then had to be returned to the office. Having investigated PDA and Laptop technology – deemed to be too expensive and cumbersome for its field engineers - Yokogawa looked for alternate solutions. The aim was to maximise the effectiveness of its service engineers, and to do this Yokogawa needed to drastically reduce or eliminate the time engineers took returning to the office for administrative procedures, such as filling in data on service reports. As well as business gains, Yokogawa also sought to gain a competitive advantage in their service delivery.

The Solution.

Yokogawa chose Digital Pen and Paper Technology with Anoto Functionality to deploy to its service engineers in the field for its 100 per cent data accuracy, real-time delivery and increased data availability. The solution had the ability to eliminate completely the timely delays caused by the administration requirements of data entry. Standard forms, encoded with Anoto functionality – rows of nearly invisible dots on a standard sheet of paper – enable engineers to use the DP&P solution from Destiny to complete the reports. By simply ticking the “Send Email” box at the bottom of the page transmits the information back to the office to be directly downloaded into the company’s database. This was all achieved without having to change existing reporting methods as the DP&P technology seamlessly integrates into established business practices.

The Results.

The Digital Pen and Paper technology from Destiny has generated substantial business gains for Yokogawa, because it has streamlined field-to-office communications, delivering completed forms in just 30 seconds, and increased productivity. The solution has also created financial payback for Yokogawa within three months of installation.